# Shimli · Build AI agents connected to your systems > Build AI agents without code and connect them to your CRM, your core and your databases. For operations with high conversation volume. $2.5M recovered in 2025. AI agent platform for operations ## AI agents that understand, decide and act inside your systems. They need no code and connect to your CRM, your core and your databases. They run on WhatsApp, calls, SMS, social and email, under the rules you define. Book a demo [Create account](https://shimli.app/user/auth/create-account) Retail, distribution, manufacturing and banking run on Shimli. **Sofía** live Analyzing profile Result **+34%** Reach in early collections ### Teams that move millions of conversations. **$ 2.5 M+** Portfolio recovered with AI agents · 2025 **7 ×** Proven return recovered per dollar invested **$ 31 M+** Promises managed recorded and validated · 2025 **160** Active clients across 15 countries ### Six leaks in an operation that depends on people. And what each one costs. Collections, orders, customer onboarding, support: the processes that hold the operation together still depend on someone pushing them by hand. And every manual task has a cost no report ever shows. 01 #### Early delinquency goes cold Every day without contact, a current account drifts toward uncollectible. By the time your team calls, it's too late. The cost Recovery that evaporates 02 #### Your best people, on repetition Expensive reps answering the same questions a thousand times, instead of closing the cases that move the needle. The cost Hours you overpay for 03 #### Commitments nobody chases A payment promise, a quote sent or a pending order are worth the same without follow-up: nothing. No record, no reminder, no close. The cost Revenue promised, never collected 04 #### Orders stuck between people Validating documents and building files by hand stalls every application, and the customer leaves with whoever answers first. The cost Customers tired of waiting 05 #### Channels that don't talk WhatsApp, calls and email live in silos. The customer repeats their story; your team loses the thread. The cost Context lost at every hop 06 #### Growth means hiring Every spike in volume demands more headcount. Your cost rises with each new customer, instead of falling. The cost Margin that won't scale ### You set the rules. The agent works inside what you already use. The no-code builder, the omnichannel CRM, campaigns and reports live on the same platform. And that agent reads from and writes to your CRM, your core and your databases. 01 Agent builder 73 nodes to compose the process, and a panel where you declare what the agent can do, what it cannot, and when it hands the case to a person. Without writing code. 02 Omnichannel inbox WhatsApp, SMS, email and social in a single inbox, with full customer context and AI and human agents working the same case. 03 Campaigns Send reminders and offers over WhatsApp to thousands of customers and watch the full funnel: sent, delivered, read and rejection reasons. 04 Reporting Conversations, efficiency, automation effectiveness, channels and peak hours. Everything in your operation, traceable and instant. 05 Agent efficiency Conversations, response times, interactions and efficiency per agent. You know exactly what AI resolves and what escalates to your team. [See the use cases](https://www.shimliapp.com/en/casos) Agent builder shimli.app Nodes **73** Messaging *14* AI agents *9* Logic *12* Integrations *21* Portfolio loaded 420 accounts Days past due 1–30 · 31–90 · +91 Collections agent negotiates within policy Promise recorded writes to the core Collections agent *Can do* **Offer up to 6 days** **Send payment link** *Cannot* **Waive principal** *Escalates to a human* **If the balance is disputed** ### A chatbot replies. An agent completes the task. A chatbot follows a script and loses the thread when the channel changes. A Shimli agent runs this whole loop on every customer, on its own and in parallel. 01 Analyze 02 Decide 03 Execute 04 Record 05 Escalate ‹ S **Sofía · Cooperativa Andina** AI agent · online WhatsApp TODAY Message Agent reasoning Play ▷ The agent's actions will appear here… You just saw a real collections case over WhatsApp, end to end. The same loop runs on calls, SMS, email and web. ### AI agents for every critical process. Collections, credit, support and operations, the processes where our agents deliver measurable results from the very first weeks. 01 Collections 02 Credit 03 Support 04 Operations Collections #### Recover more, sooner and at lower cost. We put agents to reach out at the optimal moment, negotiate within your policies and log every payment promise, across your whole portfolio, in parallel. What it looks like in practice Mariana is 6 days past due on her card. At 10:30, her peak response time, the agent messages her on WhatsApp, reminds her of her $1,250 balance and offers to split it into two payments per your policy. She accepts; the agent logs the promise for Friday and schedules the reminder. Your officer only sees the summary. - 24/7 reminders and early-delinquency management - Extension negotiation under authorized rules - Recording and follow-up of payment promises - Escalation of critical cases with full context [See the collections case](https://www.shimliapp.com/en/casos/cobranza) Credit #### Assess and validate without manual work. Our agents gather information, validate documents and prepare the credit analysis, leaving only the final decision to your analysts. What it looks like in practice An applicant uploads their ID and proof of income on WhatsApp. The agent checks they're legible and current, extracts the data, spots a mismatch in the address and re-requests it, without waiting on a human. Once everything checks out, it assembles the file and hands it to the analyst ready to decide, in minutes. - Document and identity validation - Guided collection of applicant information - Assisted credit information analysis - Full process traceability [See the credit case](https://www.shimliapp.com/en/casos/credito) Support #### Resolve the repetitive, free up your team. We handle queries 24/7 across every channel and escalate to a human only when the case requires it, with full context ready. What it looks like in practice It's 2 a.m. and a customer asks about their statement date. The agent answers instantly with the exact figure, walks them through activating their card and clears two more questions. When the customer asks to file a formal claim, it escalates to an advisor with the whole conversation attached, without the customer repeating a thing. - 24/7 support across every channel - Automation of 80%+ of frequent queries - Personalized answers per customer - Handoff to a human with full context [See the support case](https://www.shimliapp.com/en/casos/atencion) Operations #### Automate processes across your teams. We connect systems, look up information and run repetitive internal processes, generating reports and traceability with no manual work. What it looks like in practice Every Monday first thing, the agent pulls the week's activity from your CRM, core banking and the collections sheet, reconciles the numbers, builds the recovery report and sends it to the team over email and Slack, without anyone copy-pasting data between screens. - Information lookup across multiple systems - Cross-team process automation - Report and dashboard generation - Progressive integration via API [See the operations case](https://www.shimliapp.com/en/casos/operaciones) ### What people ask before getting started. Straight answers on what Shimli is, what it costs, what it integrates with and who is behind it. What is Shimli? – Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami. What is the difference between a chatbot and an AI agent? + A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves. How much does Shimli cost? + One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself. How long does it take to implement an AI agent? + Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API. What systems does Shimli integrate with? + It integrates on top of what already exists, without replacing it. It connects WhatsApp, Facebook, Instagram and web as channels, and internal systems —CRM, databases, the core— over API. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively. Is it safe to let an AI agent decide on its own? + The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging. Which countries does Shimli operate in? + Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia. Who is behind Shimli? + Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025. How is an AI agent's result measured? + The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action. ### Build your AI agent for collections credit customer support billing back office We take 30 minutes and define which metric you'll move. Or you create the account and start today. Book a demo [Create account](https://shimli.app/user/auth/create-account)