# Blog · AI agents in support

> Articles on how an AI agent operates in support, with figures from real operations in production.

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## Support

Articles on how an AI agent operates in support, with figures from real operations in production.

- Support ### Replying on WhatsApp is no longer free From October 1 Meta charges for every reply inside the 24-hour window. Seven adjustments so that it does not land on your invoice. October 1, 2026
- Support ### Your next banking channel is already installed: WhatsApp AI agents are doing to apps what apps did to websites. What that means for an institution running real volume, and what separates a chatbot from an agent. September 25, 2026
- Support ### 80% of your queries do not need a person The problem in a support operation is not volume: it is that the 80% shares a queue with the 20% that does need judgement, and delays exactly what matters. September 15, 2026