# Channels · One AI agent across seven channels | Shimli > One AI agent that attends on WhatsApp, calls, Instagram, web, Telegram, SMS and email with the same context and rules: a single conversation per customer. Channels ## One agent, seven channels, a single conversation per customer. WhatsApp, calls, Instagram, web, Telegram, SMS and email. The customer chooses where to write; the agent attends with the same context, the same rules and the same history, whichever way they come in. [WhatsApp ### The channel your customer is already on, handled through to the end. An agent that understands what it is told, checks your systems and closes the task in the same conversation: it collects, receives documents, confirms orders. When a case falls outside policy, it hands it to a person with the full context. See the channel](https://www.shimliapp.com/en/canales/whatsapp) [Calls ### A voice that handles the call, not a menu that keeps people waiting. See the channel](https://www.shimliapp.com/en/canales/llamadas) [Instagram ### From the DM to the task done, without going through a queue. See the channel](https://www.shimliapp.com/en/canales/instagram) [Web ### A visitor you don't know yet leaves attended, not with a form. See the channel](https://www.shimliapp.com/en/canales/web) [Telegram ### The agent your team uses every day, and the one that serves your customer. See the channel](https://www.shimliapp.com/en/canales/telegram) [SMS ### It gets there even without data, and what people reply enters the flow. See the channel](https://www.shimliapp.com/en/canales/sms) [Email ### The follow-up nobody forgets, on the channel where the documents arrive. See the channel](https://www.shimliapp.com/en/canales/correo) ### Teams that move millions of conversations. **$ 2.5 M+** Portfolio recovered with AI agents · 2025 **7 ×** Proven return recovered per dollar invested **$ 31 M+** Promises managed recorded and validated · 2025 **160** Active clients across 15 countries ### The same agent, on every channel What you build for one channel works for the other six. Flow builder, inbox and agents are the same; what changes is where the customer comes in. #### Agents that resolve They understand the context, query your systems and carry out the task within the policy you defined. The final decision can remain human. **Support · Store** Agent · actions live buscarPedido Database Find the order by number or phone estadoEnvio Data Check the real shipping status verInventario Database Check stock by size and store cambiarFecha Action Reschedule delivery with the customer derivarHumano Logic Escalate with the full conversation Code Interpreter Web Search #### No-code flow builder The full journey, what happens, when, through which channel and who steps in, built by your team, without asking technology for anything. Flow canvas Start Branch Contact · 5068… Contact · 5066… Else AI Agent CrediAmigo Digital assistant · live #### One inbox, every channel WhatsApp, calls, Instagram, web, Telegram, SMS and email in a single thread per customer. What was discussed on one is there on the next. Inbox · Open MG **María G.** 11:30 Ok, thanks CR **Carlos R.** 10:12 Call · 4m LP **Lucía P.** Lun More info DM **Diego M.** Dom Checked balance MG **María G.** Hi, I'm interested in an item. Sure. Which one? A bed and a wardrobe. You have credit available, I'll connect an advisor. #### On top of what you already have It connects by API to your CRM, your core and your databases. Nothing gets replaced. CRM Core Bureau WhatsApp FusionAI AI Voice SMS Email API POST /v1/agents/run 200 OK [See every feature](https://www.shimliapp.com/en/funciones) ### Try it on your own operation on whichever channel you use . Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move. [Create account](https://shimli.app/user/auth/create-account) Book a demo