# AI agents for Instagram · DMs resolved | Shimli > AI agents handling Instagram in the same inbox as WhatsApp and web: they answer from your catalogue, take orders and escalate what needs judgement. AI agents for Instagram ## From the DM to the task done, without going through a queue. Enquiries arriving through Instagram land in the same inbox as WhatsApp, web and email. The agent answers from your catalogue, takes the details, books, and passes to a person whatever needs judgement. The customer doesn't notice the channel change; neither does your team. [Create account](https://shimli.app/user/auth/create-account) Book a demo **Agent** Instagram live Do you have the dress from the latest post in size M? Yes, one left in M, in green. Shall I hold it or ship it? Delivery arrives tomorrow. ### Teams that move millions of conversations. What the channel's data says over 2 billion people use Instagram every month Meta · 2022 150 million people have a direct-message conversation with a business on Instagram every month Instagram · 2018 130 million accounts tap a product tag on Instagram every month Instagram, business blog · March 2019 ### What changes when the agent resolves The same message, two outcomes. The difference isn't the tone: the agent checks your systems, decides within your policy and leaves the task done. A chatbot that replies - Customer : Do you have the dress from the latest post in size M? - Bot : Thanks for reaching out! An advisor will reply shortly. The customer is still waiting An agent that resolves - Customer : Do you have the dress from the latest post in size M? - Agent : Yes, one left in M, in green. Shall I hold it or ship it? Delivery arrives tomorrow. - Customer : Ship it to me. - Agent : Perfect. I'll send the payment link and the confirmation right here. Task closed in the conversation ### What it resolves on Instagram Support #### The usual questions, resolved on the spot Availability, opening hours, order status: the agent answers from your real data, not a fixed text, and escalates what it can't resolve. Orders #### From the photo to the order Someone asks about a product they saw in a post. The agent finds it in the catalogue, confirms price and availability and takes the order with complete details. Team #### One inbox for the whole team Instagram stops being one person's phone. Every conversation has an owner, a history and the context of what that customer already discussed on other channels. ### What changes for your operation #### From comment to sale When someone asks the price in a comment or a story, the agent replies by direct message with catalogue and payment. #### Stories and mentions count too Whoever replies to a story or mentions the account gets served in that same direct message, not a “write to us on WhatsApp”. #### Public comment, private reply The agent answers the comment and takes the detail to the DM: prices, instalments and customer data don't stay in public view. #### Campaigns you can measure What comes in through an ad is attributed on the dashboard, alongside what was sold from that conversation. What you build for this channel works on the other six. - Agents that resolve - No-code flow builder - One inbox, every channel - On top of what you already have [See every feature](https://www.shimliapp.com/en/funciones) The other channels [WhatsApp](https://www.shimliapp.com/en/canales/whatsapp) [Calls](https://www.shimliapp.com/en/canales/llamadas) [Web](https://www.shimliapp.com/en/canales/web) [Telegram](https://www.shimliapp.com/en/canales/telegram) [SMS](https://www.shimliapp.com/en/canales/sms) [Email](https://www.shimliapp.com/en/canales/correo) ### Try it on your own operation on Instagram . Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move. [Create account](https://shimli.app/user/auth/create-account) Book a demo