# AI agents for Telegram · Team and customers | Shimli > AI agents on Telegram for your team and your customers: they pull reports, carry out tasks and serve on top of your systems. No per-conversation cost. AI agents for Telegram ## The agent your team uses every day, and the one that serves your customer. On Telegram many teams keep a personal agent: they ask it for a report, check on a case, hand it a task and it carries it out on their systems. The same agent serves your customers, and Telegram's API doesn't charge per conversation. [Create account](https://shimli.app/user/auth/create-account) Book a demo **Agent** Telegram live How many payment promises are due today, and which ones have paid? 38 promises are due today; 11 have paid. The 27 pending are in Juan's and Marta's portfolios. Shall I send them the reminder now? ### Teams that move millions of conversations. What the channel's data says over 1 billion monthly active users Pavel Durov, Telegram founder · March 2025 March 2024 Telegram Business: any account can operate as a business, with chatbots and automatic replies Telegram, official blog 21 times a day the average user opens Telegram, 41 minutes a day in the app Pavel Durov, Telegram founder · March 2025 ### What changes when the agent carries it out The same message, two outcomes. The difference isn't the tone: the agent checks your systems, decides within your policy and leaves the task done. A chatbot that replies - Customer : How many payment promises are due today, and which ones have paid? - Bot : I didn't understand your request. Type MENU to see the options. The customer is still waiting An agent that resolves - Customer : How many payment promises are due today, and which ones have paid? - Agent : 38 promises are due today; 11 have paid. The 27 pending are in Juan's and Marta's portfolios. Shall I send them the reminder now? - Customer : Yes, to the pending ones. - Agent : 27 reminders sent on WhatsApp. At close I'll tell you how many paid. Task closed in the conversation ### What it resolves on Telegram Personal agent #### An assistant for each person on the team The manager asks how much was recovered today, the analyst asks for a customer's file, the salesperson checks stock. The agent answers with data from your systems, not with a link. Task agent #### Errands that get done, not written down “Reschedule Friday's visits”, “send the statement to these ten customers”, “tell me if a large payment comes in”. The agent does it on your systems and confirms in the same chat. Support #### For the customer who prefers Telegram Queries, notices and follow-ups with the same context and the same rules as on WhatsApp. The customer who won't give out their number is served too. ### What changes for your operation #### No per-conversation cost Telegram's bot API is free. There is no charge per message or per 24-hour window, as there is on WhatsApp since October 2026. #### In the team group or the customer channel The agent replies in groups and channels just as in private: a question in the collections group gets answered there, with data. #### Without exposing a number Your customer writes to a username, not a phone. Your team doesn't expose theirs either. #### Large files, without a fight Telegram takes files up to 2 GB. The file, the video or the heavy PDF arrive whole and the agent reads them. What you build for this channel works on the other six. - Agents that resolve - No-code flow builder - One inbox, every channel - On top of what you already have [See every feature](https://www.shimliapp.com/en/funciones) The other channels [WhatsApp](https://www.shimliapp.com/en/canales/whatsapp) [Calls](https://www.shimliapp.com/en/canales/llamadas) [Instagram](https://www.shimliapp.com/en/canales/instagram) [Web](https://www.shimliapp.com/en/canales/web) [SMS](https://www.shimliapp.com/en/canales/sms) [Email](https://www.shimliapp.com/en/canales/correo) ### Try it on your own operation on Telegram . Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move. [Create account](https://shimli.app/user/auth/create-account) Book a demo