# AI agents for WhatsApp · Collections and support | Shimli > AI agents on WhatsApp that collect, receive documents and confirm orders inside the conversation, connected to your systems. Meta Business Partner. AI agents for WhatsApp ## The channel your customer is already on, handled through to the end. An agent that understands what it is told, checks your systems and closes the task in the same conversation: it collects, receives documents, confirms orders. When a case falls outside policy, it hands it to a person with the full context. [Create account](https://shimli.app/user/auth/create-account) Book a demo **Agent** WhatsApp live Hi, I won't be able to pay the instalment due on the 15th. I understand. I can move it to the 30th at no charge, or split it in two. Which works for you? ### Teams that move millions of conversations. **98 %** open rate on WhatsApp Shimli production results **+ 34 %** contact rate in collections Shimli results · 2025 **− 61 %** first-response time Shimli results · 2025 What the channel's data says over 2 billion people use WhatsApp Meta, official WhatsApp Business page 100 billion messages are sent on WhatsApp every day Meta, Q3 2020 results 175 million people message a WhatsApp Business account every day WhatsApp, official blog · October 2020 168 million payments in a single month inside WhatsApp, in India, twice the year before NPCI, UPI app statistics · July 2026 65% prefer contacting a business by chat rather than by email or phone Kantar for Meta, 6,513 adults in 13 countries including Brazil and Mexico · March 2024 62% of WhatsApp users in Brazil have already bought something through a conversation Opinion Box, WhatsApp no Brasil · 2024 ### What changes when the agent resolves The same message, two outcomes. The difference isn't the tone: the agent checks your systems, decides within your policy and leaves the task done. A chatbot that replies - Customer : Hi, I won't be able to pay the instalment due on the 15th. - Bot : I understand. An advisor will contact you within 48 hours. The customer is still waiting An agent that resolves - Customer : Hi, I won't be able to pay the instalment due on the 15th. - Agent : I understand. I can move it to the 30th at no charge, or split it in two. Which works for you? - Customer : The 30th, please. - Agent : Done: it's recorded for the 30th and the receipt arrives right here. Task closed in the conversation ### What it resolves on WhatsApp Collections #### Collect without chasing A reminder before the due date, negotiation within the extensions you authorised, and the payment promise recorded in your system, not in the chat. Credit #### The file arrives complete The agent asks for each document, reads it on arrival and asks again for whatever is missing. Your analyst opens a ready file, not a conversation. Orders and catalogue #### From catalogue to payment without leaving the chat Catalogue, form and payment inside WhatsApp. The order enters your system with validated data and the customer gets the confirmation in the same thread. ### What changes for your operation #### Answers at the hour people write At night, on weekends or at the peak of due dates: the agent replies in seconds and with the same judgement as at ten in the morning. #### Everything stays on the case Payment promises, documents and orders are recorded in your system, not on an advisor's phone. If the person changes shift, the case goes on. #### Pay less per conversation Since October 2026 Meta charges for every reply. An agent that resolves in two messages costs less than a bot that replies in six. #### Within Meta's rules The 24-hour window, approved templates and consent: the agent respects them on its own, so your number doesn't end up blocked. What you build for this channel works on the other six. - Agents that resolve - No-code flow builder - One inbox, every channel - On top of what you already have [See every feature](https://www.shimliapp.com/en/funciones) The other channels [Calls](https://www.shimliapp.com/en/canales/llamadas) [Instagram](https://www.shimliapp.com/en/canales/instagram) [Web](https://www.shimliapp.com/en/canales/web) [Telegram](https://www.shimliapp.com/en/canales/telegram) [SMS](https://www.shimliapp.com/en/canales/sms) [Email](https://www.shimliapp.com/en/canales/correo) ### Try it on your own operation on WhatsApp . Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move. [Create account](https://shimli.app/user/auth/create-account) Book a demo