# Use cases · Collections, credit, support, operations

> Four processes where AI agents complete the task: collections with $2.5M recovered in 2025, credit, support and internal operations.

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Use cases

## AI use cases in finance: agents already running in production.

Four processes where the agent doesn't reply to messages: it completes the task. Each case opens its own page with the flow, the features it uses and what changes in the operation.

[Collections ### Automated collections with AI agents: from cold receivables to confirmed payment. Autonomous collections is a process where an AI agent reaches the debtor, negotiates within the institution's policy and records the payment commitment without human intervention. Here it runs across the whole portfolio in parallel, reaching out at the optimal moment. $2.5M+ recovered in overdue receivables See the case](https://www.shimliapp.com/en/casos/cobranza) [Credit ### Credit analysis with AI: from the incomplete file to a decision with everything in view. The agent collects and validates documentation over chat, assembles the file and hands it to the analyst ready to decide. See the case](https://www.shimliapp.com/en/casos/credito) [Support ### Customer support with AI agents: from the message queue to the reply that resolves. A single inbox for every channel, with agents that query your systems and complete the task, not just reply. See the case](https://www.shimliapp.com/en/casos/atencion) [Operations ### Financial process automation: from the WhatsApp order to the invoice issued. Orders come in however the customer likes and go out invoiced without anyone keying them in by hand. See the case](https://www.shimliapp.com/en/casos/operaciones)

### Which of these processes is costing you the most?

We pick one, review it against your real operation and define which indicator we're going to move before writing a single line.

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