# Platform · How an AI agent is built | Shimli > FusionAI routes each task to the best AI model, with guardrails, full traceability and zero lock-in. The architecture a bank needs. Technology · powered by FusionAI ## How an AI agent is built: the intelligence behind every agent. Every Shimli agent reasons, decides and executes on FusionAI technology: an agentic platform that runs entire processes, not just replies to messages, under your rules and inside your systems. [01] The brain ### An autonomous agent that analyzes, acts, learns and restarts. It doesn't reply and stop. It runs a continuous loop on every customer: analyzes them, executes the best strategy in real time, learns from the result and starts over, sharper each time. Autonomous agent · 24/7 - 01 ANALYZE Reads each customer before acting. - 02 ACTS Executes the strategy, customer by customer. - 03 LEARNS Each outcome makes it sharper. - 04 RESTARTS The loop never stops. back to 01 · never stops 01 PHASE 01 / 04 #### ANALYZE Reads each customer before acting. - Analyzes profile, history, delinquency and behavior - Scores the risk and likelihood to pay [02] FusionAI ### Everything an autonomous agent needs, in one platform. FusionAI is the agentic engine Shimli runs on: the layer that orchestrates the agents, holds their memory, gives them tools and lets them create new agents when a case calls for it. Not a chatbot, an operating system for agents. **Live agent state** See the orchestrator's reasoning, the sub-agents it spawns and every tool call, in real time. **Agent swarms** One case, many specialized agents working in parallel and synthesizing a single result. **Memory that compounds** Short-term, long-term and episodic memory: it remembers context across sessions and improves over time. **Workflows without tokens** When it detects a repetitive process, it builds a deterministic workflow and runs it directly, no tokens spent. **+10,000 integrations** Your systems, channels and tools connected under one standard (MCP) and a single integration. **Self-built skills** When it hits a new task, the agent writes a skill, saves it and reuses it later. [03] Model independence ### You're not locked into a model or a vendor. FusionAI routes each task to the best available AI model —reasoning, vision, voice or speed— and connects to your systems via API. If a better one appears tomorrow, we adopt it without rebuilding your operation. - The best model per task, not just one - Swap the model without losing agents, skills or memory - You keep the platform, not a vendor FusionAI orchestrator live TASK Validate a document MODEL Vision TOOL OCR · extraction ACTION Validates & approves Decides in real time · swap models without losing agents or memory [04] Multimodal ### It reasons over everything your operation generates. Agents don't just read text: they understand documents, images, voice and data, and act on your real systems, validate a receipt, analyze an application, reconcile a payment. What comes in **Documents & identity** IDs, receipts, contracts **Images** Photos, screenshots, evidence **Voice & calls** Transcribes and reasons over audio **Data & telemetry** Reports, signals, events **FusionAI** reasons & decides What comes out Validates and approves in seconds Updates the CRM and core Replies on the customer's channel Logs everything, traceable [05] Integrations ### It connects to the systems you already run. Email, ERP, CRMs, calendars, storage and messaging, Shimli integrates via API and MCP with the tools your team already uses. Start with a pilot and connect progressively, replacing nothing. Google Calendar Slack HubSpot Notion WhatsApp Salesforce Google Drive Stripe O Outlook Trello Zapier Shopify Asana Google Calendar Slack HubSpot Notion WhatsApp Salesforce Google Drive Stripe O Outlook Trello Zapier Shopify Asana Gmail MT Microsoft Teams P Pipedrive Telegram Brevo E ERP Instagram Make M Monday Z Zoho Discord SAP ClickUp Gmail MT Microsoft Teams P Pipedrive Telegram Brevo E ERP Instagram Make M Monday Z Zoho Discord SAP ClickUp C Core bancario Mailchimp Messenger BigQuery Google Sheets Wo WooCommerce BC Credit bureau 1D OneDrive Dropbox PostgreSQL ## SMS ↯ Webhooks {} API REST C Core bancario Mailchimp Messenger BigQuery Google Sheets Wo WooCommerce BC Credit bureau 1D OneDrive Dropbox PostgreSQL ## SMS ↯ Webhooks {} API REST Don't see your system? We connect it via API. Ask about your system The platform ### A platform, not a tool. FusionAI orchestrates every layer, from the channel to your core banking, so an agent can understand, decide and act end to end. You keep the control, the rules and the traceability. **Channels** Where your customer is WhatsApp Calls SMS Email Web Social **AI agents** A workforce per process Collections Credit Support Operations **FusionAI** Orchestration · the brain Reasons in a loop Picks the best model Applies guardrails Multi-model **Business context** Under your rules Your policies Profile & risk Customer history **Integrations & traceability** On your systems, via API CRM Core banking Bureau Audit logs [06] Security & compliance ### Autonomy without losing control. Trusting a critical process to an agent takes more than good technology: it takes control, traceability and certainty. This is how we protect your data, govern every decision and ground every answer in your sources, escalating to a person when there is no certainty. 01 — Your data #### Under your control, at all times. We treat your customers' data to the standard a financial institution demands. - Encryption in transit and at rest - Per-client data isolation - Role-based access control (RBAC) - Retention and deletion per your policy 02 — Every decision #### Evaluated, governed and auditable. The agent doesn't improvise: every action is checked against your rules before it runs. - Runs under the policies and limits you define - Human approval for sensitive actions - Full traceability: who, what, when and why - Live monitoring and exception alerts 03 — Every answer #### Grounded in your sources, not invented. Answers are grounded in your sources; when unsure, the agent escalates instead of guessing. - Answers grounded in your data and documents - Verifies and cites the source of every fact - When uncertain, it escalates to a human - Validation before executing any action Built-in controls What keeps every agent secure, governed and verifiable. **Live agent state** See the reasoning and every action in real time. No black box. **Guardrails & policies** Limits, approvals and rules wired in before every action. **Traceability & audit** Every decision and action is logged and auditable. **Answers grounded in your sources** Answers grounded in your data and documents, not invented. **Access control (RBAC)** Roles and permissions per user and per agent. **No model lock-in** Swap models anytime; your agent and memory stay put. ### What people ask before getting started. Straight answers on what Shimli is, what it costs, what it integrates with and who is behind it. What is Shimli? – Shimli is a platform to build and run AI agents inside a company's operation. An AI agent is a program that understands the context of a conversation, queries the institution’s systems, decides within the policies defined for it and carries the task through to the end. It is built by Sheilim LLC, headquartered in Miami. What is the difference between a chatbot and an AI agent? + A chatbot replies from a script: it recognizes an intent and returns text written in advance. An AI agent understands context, analyzes information, executes tasks in the institution’s systems and escalates to a person when needed. A chatbot replies; an agent resolves. How much does Shimli cost? + One plan at $139 a month with every feature on the platform: there are no editions or tiers. It includes 3 human seats and 1 admin, 1 Flow Builder, WhatsApp, Facebook, Instagram and web connection, and unlimited WhatsApp templates. Added separately: an extra instance at $59 a month, an extra Flow Builder at $19, an extra human seat at $9, and AI usage at $49 per 2,450 queries. You can create the account and get into the platform yourself. How long does it take to implement an AI agent? + Creating the account and getting started takes minutes, not weeks: setup is self-serve and you create the account yourself. For an implementation with integrations, the usual path is three steps: a 30-minute discovery to frame the use case and the metrics, a pilot on a real process, and progressive connection via API. What systems does Shimli integrate with? + It integrates on top of what already exists, without replacing it. It connects WhatsApp, Facebook, Instagram and web as channels, and internal systems —CRM, databases, the core— over API. The WhatsApp connection is official: Shimli is a Meta Business Partner. You can start with a contained pilot and connect the rest progressively. Is it safe to let an AI agent decide on its own? + The agent never decides out of bounds: it operates under the policies, rules and guardrails the institution defines, and the final decision can still be human. Data travels and is stored encrypted, each client operates on an isolated space, and only stable, tested models run in production: no agent runs on an experimental version. There is full traceability, access control and activity logging. Which countries does Shimli operate in? + Shimli operates with 160 active clients across 15 countries in the region. Headquarters are in Miami, United States, and that is the entity you contract with; the engineering and operations team is in San Pedro Sula, Honduras, and regional operations are in Medellín, Colombia. Who is behind Shimli? + Shimli is the product of Sheilim LLC, an artificial intelligence lab with more than seven years building with AI. The company is a Meta Business Partner, part of NVIDIA Inception, the 401 Accelerator and Emprelatam, and was selected among the 50 companies at Volcano Summit 2025. How is an AI agent's result measured? + The pilot measures results from the first weeks: reach, payment promises, recovery, reduced operating load, response times and cost per action. ### A 30-minute session on your operation. Book a session with Sofía, our AI agent, and we'll show you how this technology applies to your operation, with a measurable pilot. Book a discovery session [Back to home](https://www.shimliapp.com/en)