Security and compliance

Autonomywithout losing control.

Trusting a critical process to an agent takes control, traceability and certainty about what it answers. This is what governs every decision, how the infrastructure is built and what documentation we hand over for your review.

01 — Your data

Under your control, at all times.

We treat your customers' data to the standard a financial institution demands.

  • Encryption in transit and at rest
  • Per-client data isolation
  • Role-based access control (RBAC)
  • Retention and deletion per your policy
02 — Every decision

Evaluated, governed and auditable.

The agent doesn't improvise: every action is checked against your rules before it runs.

  • Runs under the policies and limits you define
  • Human approval for sensitive actions
  • Full traceability: who, what, when and why
  • Live monitoring and exception alerts
03 — Every answer

Grounded in your sources, not invented.

Answers are grounded in your sources; when unsure, the agent escalates instead of guessing.

  • Answers grounded in your data and documents
  • Verifies and cites the source of every fact
  • When uncertain, it escalates to a human
  • Validation before executing any action
Infrastructure

What holds the operation up when something fails.

The governance above answers what the agent may do. This answers the other half: what happens to your data and your operation when a component goes down.

  • Encryption and isolation

    Data travels and is stored encrypted. Each client operates in a space isolated from the rest, with no crossover between institutions.

  • Replicated database

    Information is replicated continuously. A node failure neither interrupts operations nor loses records.

  • Redundant models

    Every task has more than one model able to solve it. If a provider degrades or goes down, the agent keeps operating on another.

  • Stable versions only

    Only stable, tested models run in production. No client's agent operates on an experimental version.

Commitments

What we never do.

  • We do not train models on your customers' data.
  • We do not sell or share personal data for advertising.
  • We do not operate as a black box: every agent decision is logged.
  • We do not lock you into a model provider or a cloud.
For your review

What we hand over before signing.

With no need to advance the commercial conversation. Request them here or write to hola@sheilim.com.

Data Processing Agreement

The DPA that accompanies the contract, with the current subprocessor list.

Architecture and integration

How the agent connects to your core, what data moves and through which path.

The next step

Let's spend 30 minutes designing your first agent.

We identify a concrete use case, collections, payment reminders or credit analysis, and show you how to apply it to your operation, measuring results from the first weeks.

From $139 a month, with a 14-day trial and self-serve setup. See pricing

01DiscoveryUse case, volume and KPIs to improve
02PilotControlled agent on a real process
03ScaleProgressive connection via API