AI agents that understand, decide and act on every customer.
Automate collections, credit and support with agents that operate under your rules, on WhatsApp, calls, SMS, social media and email.
Banks, lenders, retail and distribution run on Shimli.
Powering teams that move millions of conversations.
Your whole operation, in one place.
Far more than WhatsApp. Shimli brings together the omnichannel CRM, flow builder, campaigns, process automation and real-time reporting, connected to your systems via API and orchestrated by FusionAI.
What manual work costs.
Six costs no report ever shows.
Critical collections, credit and support processes still run on manual work. And every manual task carries a cost no report ever shows.
Early delinquency goes cold
Every day without contact, a current account drifts toward uncollectible. By the time your team calls, it's too late.
Your best people, on repetition
Expensive reps answering the same questions a thousand times, instead of closing the cases that move the needle.
Promises nobody chases
A payment promise with no follow-up is just a chat: no record, no reminder, no fulfillment.
Credit stuck in paperwork
Validating documents and building files by hand stalls every application, and the customer leaves with whoever answers first.
Channels that don't talk
WhatsApp, calls and email live in silos. The customer repeats their story; your team loses the thread.
Growth means hiring
Every spike in volume demands more headcount. Your cost rises with each new customer, instead of falling.
“We already have a chatbot.”
We are not the same thing.
A chatbot follows a script and loses the thread when the channel changes. A Shimli agent runs this whole loop on every customer, on its own and in parallel.
A chatbot replies.
An agent completes the task.
A chatbot follows a script and loses the thread when the channel changes. A Shimli agent runs this whole loop on every customer, on its own and in parallel.
You just saw a real collections case over WhatsApp, end to end. The same loop runs on calls, SMS, email and web.
AI agents for
every critical process.
Collections, credit, support and operations, the processes where our agents deliver measurable results from the very first weeks.
Recover more, sooner and at lower cost.
We put agents to reach out at the optimal moment, negotiate within your policies and log every payment promise, across your whole portfolio, in parallel.
Mariana is 6 days past due on her card. At 10:30, her peak response time, the agent messages her on WhatsApp, reminds her of her $1,250 balance and offers to split it into two payments per your policy. She accepts; the agent logs the promise for Friday and schedules the reminder. Your officer only sees the summary.
- 24/7 reminders and early-delinquency management
- Extension negotiation under authorized rules
- Recording and follow-up of payment promises
- Escalation of critical cases with full context
A platform,
not a tool.
FusionAI orchestrates every layer, from the channel to your core banking, so an agent can understand, decide and act end to end. You keep the control, the rules and the traceability.
Security, control and traceability.
What a bank needs before putting AI in front of its customers: governance, not magic.
Access control, activity logs and an architecture ready to integrate with corporate environments.
The agent operates under guardrails and policies you define. The final decision can stay human.
Every conversation, decision and action is logged and auditable, across every channel.
Connects to your systems via API and starts with a controlled pilot. No need to replace your operation.
“We already have a chatbot.”
It's not the same.
A chatbot replies with a script. A Shimli agent understands, decides and acts, under your rules.
You're not locked into a model or a vendor. Shimli runs on FusionAI technology, our orchestrator that picks the best AI model for each task and connects to your systems via API. If a better one appears tomorrow, we adopt it without rebuilding your operation.
What teams usually ask before getting started.
Straight answers to the most common questions from credit, collections and technology teams.
Let's spend 30 minutes designing your first agent.
We identify a concrete use case, collections, payment reminders or credit analysis, and show you how to apply it to your operation, measuring results from the first weeks.
From $139 a month, with a 14-day trial and self-serve setup. See pricing