AI agent builder and omnichannel CRM: your whole operation on one platform.
Bring conversations, agents, campaigns and reports together in one place. Shimli automates repetitive tasks so your team can focus on what truly matters.
They resolve,
not just reply.
The agent detects the customer’s intent, queries your systems and completes the task. It resolves up to 80% of queries and hands off to a person only when needed.
- Resolve up to 80% of queries
- Serve thousands of customers at once
- Hand off to a human with full context
From one sentence,
to a campaign ready for review.
Describe in one sentence the campaign, report, flow or email you need and the copilot builds it inside Shimli, ready for review. What took days of setup now takes a conversation.
- Campaigns, reports, flows and agents
- Emails and templates in your brand voice
- You review and approve before publishing
The whole journey on one canvas,
without writing code.
Build the whole journey on a visual canvas: set the trigger, branch by conditions and chain real actions like searching your database, validating documents or starting a call.
- Triggers, conditions and branches
- AI agents with chained actions
- Routes to the right agent or flow
Every channel
in the same inbox.
Centralize every WhatsApp, call, SMS, email or web conversation, with each customer’s history and preferences always in view.
- Unified inbox by channel
- Customer history and preferences
- Organized, effective follow-up
Every case in its stage,
in plain sight.
Organize your customers in columns by agent, area or process, and move each case through its stage without losing sight of the total.
- Visual board by stage
- Views by agent, area or process
- Progress and totals in view
Thousands of sends,
with delivery measured.
Send promotions, reminders and alerts over WhatsApp, SMS and email to thousands of customers, and measure in real time how many receive, open and read them.
- Mass sends over WhatsApp, SMS and email
- Delivery and reads in real time
- The reason for every bounce
Data-driven decisions,
in real time.
Measure leads, conversations, efficiency and automation in a single panel, and find out which strategy delivers the best results.
- Real-time panels
- Metrics by channel and agent
- Clear data to decide better
AI-voice calls,
when the case calls for it.
The agent places natural-voice calls from the Flow Builder. Ideal for reminders, collections or queries that need a more personal touch.
- Natural AI voice
- Triggered from the Flow Builder
- Great for collections and reminders
It connects to the systems
you already run.
Integrate your CRM, core banking, bureau and channels through our API. Add AI voice, SMS and webhooks without replacing the systems you already use.
- Developer API
- Progressive integration
- No need to replace your current systems
Surveys, databases, web chat, storefront, SMS and mobile app.
Build forms to collect key data and feedback from your customers.
Create internal databases tailored to you, with the structure and fields you need.
Engage your website visitors in real time.
Build your catalog and sell products straight over WhatsApp and chat: customers browse, choose and buy without leaving the conversation.
Send notifications and reminders straight to your customers’ phones.
Give your team a mobile tool to manage conversations from anywhere.
What people ask before getting started.
Straight answers on what Shimli is, what it costs, what it integrates with and who is behind it.
Let's put an agent to work in your operation.
Book a 30-minute session with Sofía, our AI agent, and let's design your first agent for your operation together.