Platform
FINNOSUMMIT 2026: one in three sessions was about AI
Instead of summarising impressions, I counted the sessions: 22 of the 67 had AI in the title. That says a lot about where banking in the region stands.
Blog
Processes from the inside, committee decisions and production figures. What changes when an agent really operates, and what still needs a person.
Support
Replying on WhatsApp is no longer free
From October 1 Meta charges for every reply inside the 24-hour window. Seven adjustments so that it does not land on your invoice.
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Platform
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Support
Your next banking channel is already installed: WhatsApp
AI agents are doing to apps what apps did to websites. What that means for an institution running real volume, and what separates a chatbot from an agent.
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Platform
The next AI advantage is: trust
What the Volcano Innovation Summit 2026 left behind: when capability gets cheap, the advantage becomes trust. And trust has two sides.
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Platform
89% of AI pilots never reach production
The reason is almost never the model. It is five conditions around it, and all five can be diagnosed before you sign anything.
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Credit
Credit is not slow to decide: it is slow to assemble
An analyst does not lose time deciding. They lose it waiting for the missing document. What changes when the file arrives complete and validated.
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Support
80% of your queries do not need a person
The problem in a support operation is not volume: it is that the 80% shares a queue with the 20% that does need judgement, and delays exactly what matters.
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Collections
Early delinquency goes cold in the first 30 days
The 1 to 30 day window is where the most is recovered per contact, and the one that looks least urgent. What happens when volume outgrows the team.