Support
Replying on WhatsApp is no longer free
From October 1 Meta charges for every reply inside the 24-hour window. Seven adjustments so that it does not land on your invoice.
Support
Articles on how an AI agent operates in support, with figures from real operations in production.
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Support
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Support
Your next banking channel is already installed: WhatsApp
AI agents are doing to apps what apps did to websites. What that means for an institution running real volume, and what separates a chatbot from an agent.
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Support
80% of your queries do not need a person
The problem in a support operation is not volume: it is that the 80% shares a queue with the 20% that does need judgement, and delays exactly what matters.