The call for the cases that warrant it
Low amounts go by WhatsApp; high amounts or sensitive profiles, by voice. The agent negotiates within your policy and the promise is recorded just as it would be in writing.
Voice AI agents
A voice that handles the call, not a menu that keeps people waiting.
The agent calls or answers in a natural voice, understands what the person says and acts: agrees a payment date, confirms an appointment, resolves a query. The call is transcribed and summarised in the same case as the rest of the conversation.
Teams that move millions of conversations.
$2.5Mrecovered receivables in 2025Shimli results · 2025
3×payment promises keptShimli results · 2025
+34%contact rate in collectionsShimli results · 2025
What the channel's data says
- US$80 billion
- less in contact-center agent labour cost from conversational AI by 2026Gartner · August 2022
- 1 in 10
- contact-center interactions automated by 2026, up from 1.6% in 2022Gartner · August 2022
- up to 95%
- of a contact center's cost is the people who answerGartner · August 2022
Demo · synthetic voices
Hear what a collections call sounds like
A sample call: the agent calls about an overdue instalment, the customer asks for time and the agreement is logged. The transcript follows the audio. Names and figures are fictional.
Collections · payment commitment0:00 / 1:08
Mr. RamírezInstalment due September 28 Voice
1 min 8 s
- Agent 0:00Good afternoon, am I speaking with Mr. Ramírez? This is Sofía from the collections team. I'm calling about the instalment on your loan that was due on September 28.
- Customer 0:11Yes, that's me. Look, I know it's overdue, but I don't get paid until the 15th, and right now I can't cover the whole thing.
- Agent 0:22I understand. So that late fees stop adding up, I can register a payment commitment for October 15. Does that date work for you?
- Customer 0:33What if I pay half now and the rest on the 15th?
- Agent 0:37Yes, that's possible. That leaves a payment today for half the instalment and the balance on the 15th. With that, I'll pause the reminders until then.
- Customer 0:50Perfect, that works. Can you send me the payment details?
- Agent 0:55I'm sending them to you right now on WhatsApp, with the confirmation of the agreement. Thank you, Mr. Ramírez. Have a good afternoon.
- Customer 1:06Thank you.
What changes when whoever answers resolves
The same message, two outcomes. The difference isn't the tone: the agent checks your systems, decides within your policy and leaves the task done.
A chatbot that replies
- Customer:I want to know if my order has shipped.
- Bot:For orders, press 2. For billing, press 3.
The customer is still waiting
An agent that resolves
- Customer:I want to know if my order has shipped.
- Agent:It left this morning and arrives Thursday. Shall I send the tracking number by WhatsApp?
- Customer:Yes, please.
- Agent:Sent. If anything changes on the way, I'll let you know here.
Task closed in the conversation
What it resolves on Calls
Confirmations and reminders that wait for no one
Appointments, deliveries and due dates confirmed by a short call, at the hour your customer actually answers.
Every call, transcribed and on its case
Call intelligence: transcript, summary and what was agreed, saved where your team already works. Nothing lives only in the memory of whoever spoke.
What changes for your operation
Calls when people do pick up
Your team sets the hours, retries and fallback channel. The unanswered call becomes a WhatsApp or an SMS, without losing the case.
Every call ends up in writing
Transcript, summary and what was agreed, on the case. Supervising means reading, not listening to recordings.
Negotiates within your policy
The agent offers only what you authorised: extensions, amounts, dates. Anything beyond that goes to a person.
Your team, for the hard cases
Routine calls are made by the agent. Sensitive ones reach an advisor with the full context and no queue.
What you build for this channel works on the other six.
- Agents that resolve
- No-code flow builder
- One inbox, every channel
- On top of what you already have
Try it on your own operation on Calls.
Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move.
