The reminder that does get read
A notice before the due date for whoever isn't on WhatsApp. If they reply, the agent picks up on whichever channel the person has available.
SMS automation
It gets there even without data, and what people reply enters the flow.
For the customer without a data plan, out of coverage or who simply opens nothing else: reminders, notices and campaigns by SMS that come out of the same flow as every other channel, and replies the agent understands and records.
Teams that move millions of conversations.
What the channel's data says
- 72%
- of Latin America's population has their own mobile lineGSMA, The Mobile Economy Latin America 2024
- 65%
- uses mobile internet; the rest can't get a WhatsApp, but can get an SMSGSMA, The Mobile Economy Latin America 2024
- 3 trillion
- business-to-person SMS in 2022, about 8.2 billion a dayJuniper Research · 2023
What changes when the message enters the flow
The same message, two outcomes. The difference isn't the tone: the agent checks your systems, decides within your policy and leaves the task done.
A chatbot that replies
- Customer:Can't pay on Friday
- Bot:Message not recognised. Call 2222-0000.
The customer is still waiting
An agent that resolves
- Customer:Can't pay on Friday
- Agent:Understood. Does Tuesday the 19th work? Reply YES and it's scheduled.
- Customer:Yes
- Agent:Scheduled for the 19th. Thank you.
Task closed in the conversation
What it resolves on SMS
Bulk campaigns from the same flow
The same flow builder you use for WhatsApp and email sends by SMS, segmented on your data, with results on the same dashboard.
A short link that leads to the conversation
The SMS opens the door; the link leads to WhatsApp or the web, where the agent continues with the case already identified.
What changes for your operation
Gets there without data
To the basic phone, to the one without a plan and to the one out of data coverage. It's the channel that doesn't depend on an app.
Due-date reminders, at scale
Notices before the due date to the whole portfolio, segmented on your data, sent at the hour your team set.
The reply comes back into the flow
A YES by SMS schedules, confirms or reschedules. The agent understands it, records it and continues on whichever channel the person has.
Delivery confirmed per message
Delivered, not delivered or replied, per number and per send. You know who actually got the notice before you call.
What you build for this channel works on the other six.
- Agents that resolve
- No-code flow builder
- One inbox, every channel
- On top of what you already have
Try it on your own operation on SMS.
Build an agent, connect it to your systems and watch it work a real case. Or we book 30 minutes and define which indicator you're going to move.
